Shipping policy

# Shipkart — Shipping Policy

*This shipping policy applies to orders within India only.*

# Processing Time

100% of orders are shipped from our warehouse within **1–2 business days**. Orders placed over the weekend are dispatched on the following Monday.

# Delivery Timelines

| Shipping Type | Delivery Time (after dispatch) |
|---|---|
| Standard Shipping — Gujarat | 6–7 business days |
| Standard Shipping — All Other States | 7–10 business days (a small number of pincodes may take up to 15 business days depending on courier serviceability) |

# Order Tracking

Once your order has shipped, we'll update the tracking details on your order information page. If you don't receive your tracking details, please reach out to our customer service team at **support@shipkart.co.in**.

# Delivery Costs

Delivery charges depend on your delivery location. Please check your order summary at checkout to see the exact delivery charge for your order and products.

# Failed Delivery

If a package cannot be delivered to the address provided due to reasons related to the customer — such as an incorrect or incomplete shipping address, the receiver being unavailable, or the customer refusing to accept the package — the package will be returned to us at the customer's expense. This expense (covering the shipping costs incurred) will be deducted from the total refund amount, if applicable.

# Our Carriers

We ship using **DTDC, Blue Dart, and Ecom Express**. The carrier used for your order may vary depending on which courier partners service your delivery pincode.

# Upon Receipt of Your Order

Please carefully inspect your package and its contents to make sure everything is intact and complete before signing for delivery. If the parcel appears damaged or incomplete, you should either refuse delivery or sign for it as **"Damaged,"** and contact us on the same day of delivery.

# Bank Holidays

We do not deliver on bank holidays. Any parcel scheduled for a bank holiday will be delivered on the next working day instead.

# Shipping Delays and Transit Issues

We're committed to delivering your orders on time, but occasionally shipments may be delayed or held in transit due to factors outside our control — such as weather conditions, customs processing, or courier operational issues.

If your shipment is delayed or remains in transit longer than expected, please note that it can take up to **45 days** for the courier service to resolve the issue and complete delivery. During this period, the courier company is responsible for managing any transit-related problems, including delays or lost shipments.

Once a package has left our facility, we are not responsible for delays caused by the courier company. Any issues arising after dispatch, including shipping delays, are beyond our direct control.

We appreciate your patience during this time. We're doing everything we can to ensure timely delivery, and we encourage you to monitor your tracking information for the latest status on your shipment.

# Contact Us

Questions about your shipment? Reach out to the Shipkart support team anytime at **support@shipkart.co.in**.

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*This policy may be updated from time to time. Please review it periodically for changes.*