Refund policy

# Shipkart — Return & Refund Policy

We want you to be happy with your order from Shipkart. Please read this policy carefully before requesting a return, replacement, or refund — it explains what's covered, the timelines involved, and what we need from you to process your request quickly.

# 1. Reporting Window — 48 Hours

You must notify us **within 48 hours of delivery** for any issue with your order (damaged item, defective item, missing item, or wrong item received). Requests submitted after 48 hours from delivery may not be accepted.

# 2. Unboxing Video Requirement

For **damaged, defective, or missing items**, you must provide a **clear unboxing video** showing the package being opened and the issue with the product. This video is required for us to assess your claim — requests without one may be denied.

Please film continuously from before the package is opened, and make sure the item and any damage/shortage are clearly visible.

# 3. What's Eligible for Return, Replacement, or Refund

| Situation | What we'll do |
|---|---|
| Item arrived damaged or defective | Replacement or refund, after review of your unboxing video (see exclusion for electronics below) |
| Item(s) missing from your order | Refund for the missing item(s), after investigation |
| Wrong item shipped (our error) | Replacement or full refund |

All of the above require notification within 48 hours of delivery and, where applicable, a valid unboxing video.

# 4. What's Not Eligible for Return or Refund

- Products that have been used, opened, or damaged by the customer
- Products marked as non-returnable on the product page
- **Electronic products** — these are not eligible for return or refund once delivered, including in cases of defect. Please inspect electronic items carefully via your unboxing video, and contact us immediately if there's a problem so we can advise on next steps.
- Change-of-mind returns (wrong size, no longer wanted, etc.), unless the product page states otherwise

# 5. Return Shipping Costs

If a return is approved, **you (the customer) are responsible for the cost of shipping the item back to us**. We recommend using a trackable shipping service, as we cannot issue a refund or replacement for items lost in transit back to us. Original and return shipping charges are non-refundable under any circumstances.

# 6. Cash on Delivery (COD) Orders — Refused/Undelivered Parcels

If you place a COD order and then **refuse or fail to accept delivery** after it has been dispatched, please note:

- **2x the original shipping charge** (covering both the outbound and return shipping) will be **deducted from any refund owed to you**.
- This deduction is applied before any refund is processed.

To avoid this, please only place COD orders you intend to accept, and keep your contact details and address accurate so delivery isn't missed.

# 7. Refund Process & Timeline

1. Once your return request and unboxing video are received, we'll review the claim.
2. If approved, you'll ship the item back to us (if a physical return is required for your case).
3. Once we receive and inspect the returned item — confirming it is unused, undamaged, and in its original packaging — we'll notify you of the outcome.
4. Approved refunds are processed to your **original payment method within 7 days of approval**. COD order refunds will be processed via bank transfer or store credit, as arranged with our support team.

# 8. How to Start a Return

1. Email us at **support@shipkart.co.in** within 48 hours of delivery.
2. Include your order number, a description of the issue, and (for damage/defect/missing items) your unboxing video.
3. Our support team will confirm next steps — replacement, refund, or return shipping instructions — within a reasonable time.

# 9. Contact Us

Questions about your return or this policy? Reach out to the Shipkart support team anytime at **support@shipkart.co.in**.

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*This policy may be updated from time to time. Please review it periodically for changes.*